COVID-19 Information

Update issued on June 3rd 2020

Dear client,

this is to officially update and inform you that the unprecedented uneven circumstances related to the COVID-19 and the necessary restrictions to apply to the Hotel services and paths to ensure social distancing among guests and employees within the Hotel premises and  the lack of guests, have forced us to close the Hotel until August 31st 2020.

All reservations with overnight within June 3rd and August 31st 2020 shall be cancelled and the cancellation managed by the Hotel or the Travel Agent thru which the guest made the hotel reservation.

On the other hand, we would like to also inform that we are working on evaluating the opportunities to re-open our doors to guests bearing in mind two main target: health & safety  and, last but not least, the real possibility to ensure our guest a “satisfactory” experience of most of services and attractions of the wonderful and unique city of Venezia.

All reservations from Sep. 1st 2020 on shall be considered confirmed.

Stay safe, stay well!

Regards

Filippo Polo
Hotel Manager

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Aggiornamento rilasciato il 3 giugno 2020

Gentile cliente,

La presente comunicazione per informarVi ufficialmente che le eccezionali circostanze senza precedenti relative al COVID-19 e le restrizioni necessarie da applicare ai servizi e ai percorsi dell' hotel per garantire il distanziamento sociale tra ospiti e dipendenti all'interno dei locali dell'hotel nonché la mancanza di ospiti, ci costringono a chiudere l' Hotel fino al 31 agosto 2020.

Tutte le prenotazioni con soggiorni compresi tra il 3 giugno e il 31 agosto 2020  saranno annullate e la cancellazione sarà gestita dall' hotel, dall'agente di viaggio o dal sito internet attraverso il quale il cliente ha effettuato la prenotazione.

D'altra parte, vorremmo anche informare che stiamo lavorando per valutare l’opportunità di riaprire le nostre porte agli ospiti tenendo presente due obiettivi principali: la salute e la sicurezza e, non ultimo, la reale possibilità di garantire ai nostri ospiti un’esperienza “soddisfacente” della maggior parte dei servizi e delle attrazioni della nostra meravigliosa e unica città di Venezia.

Tutte le prenotazioni dal 1 ° settembre 2020 in poi sono da considerarsi confermate.

#andràtuttobene

Saluti

Filippo Polo
Direttore

Update issued on May 18th 2020

Dear client,

this is to officially update and inform you that the particular uneven circumstances related to the COVID-19 and the Decree/Law passed by the Italian Governament on May 17th 2020 which still denies the possibility to move between different regions in Italy by any means if not for urgent and necessary purposes, have forced us to keep the Hotel open but continue the suspenction of Hotel services from May 18th 2020 till June 3rd included

All confirmed direct (Official Web site) and Ota (Booking.com - Expedia Group) reservations due to stay during the "Restictions to mobility" period shall be dealt throug either a change of dates or a Future Stay Voucher as the Italian Law passed on March 16th officially allows.

A new update of the eventual postpone or anticipation of the re-opening of all services shall be comunicated after the next National/Local Authority statement.

Stay safe, stay@home.

Regards

Filippo Polo
Hotel Manager

Update issued on April 30th 2020

Dear client,

this is to officially update and inform you that the particular uneven circumstances related to the COVID-19 and the Decree/Law passed by the Italian Governament on April 27th 2020 which still denies the possibility to move between different regions in Italy by any means if not for urgent and necessary purposes, have forced us to keep the Hotel open but continue the suspenction of Hotel services from May 5th 2020 till May 18th included

All confirmed direct (Official Web site) and Ota (Booking.com - Expedia Group) reservations due to stay during the "Restictions to mobility" period shall be dealt throug either a change of dates or a Future Stay Voucher as the Italian Law passed on March 16th officially allows.

A new update of the eventual postpone or anticipation of the re-opening of all services shall be comunicated after the next National/Local Authority statement.

Stay safe, stay@home.

Regards

Filippo Polo
Hotel Manager

Update issued on April 14th 2020

Dear client,

this is to officially update and inform you that the particular uneven circumstances related to the COVID-19 and the Decree/Law passed by the Italian Governament on April 10th 2020 which denies the possibility to move in Italy by any means if not for urgent and necessary purposes, have forced us to continue the suspenction of Hotel services from April 15th 2020 till May 4th included.

All confirmed direct (Official Web site) and Ota (Booking.com - Expedia Group) reservations due to stay during the "Lock-down" period shall be dealt throug either a change of dates or a Future Stay Voucher as the Italian Law passed on March 16th officially allows.

A new update of the eventual postpone or anticipation of the re-opening shall be comunicated after the next National/Local Authority statement.

Stay safe, stay@home.

Regards

Filippo Polo
Hotel Manager

Update issued on April 3rd 2020

Dear client,

this is to officially update and inform you that the particular uneven circumstances related to the COVID-19 and the Decree/Law passed by the Italian Governament on April 1st 2020 , have pushed us to continue the closure of  the  Hotel from April 3rd  2020 till April 14th  included.

A new update of the eventual postpone or anticipation of the re-opening shall be comunicated after the next Local Authority statement.

Stay safe .

Regards

Filippo Polo

Hotel Manager

Update issued on April 01st 2020

At The A La Commedia Hotel, the comfort, health and safety of our guests and employees is always our primary concern. Because of the outbreak of Covid-19 , the Hotel has supended the activities from March 8th and  shall now be closed  till  April 3rd.

We also want to assure you that we understand the need for flexibility in planning travel during this particular times and want our guests to feel confident when booking that they can change, cancel their booking up to very close to arrival.

We will now take away all Advanced-Deposit and Non-refundable Rates for new reservations with stay until 31 October  2020, and reduce the cancellation policy time up to 48 hours prior to arrival.  All  individual  bookings with flexible rate,  that have been already confirmed ,will take advantage of the reduced cancellation policy time. Changes of dates, however, will be subject to availability and any rate differences.  For those who have a confirmed Advance-deposit/Non-refundable rate reservation for a future stay we inform you that since March 16th 2020, the Italian Governament has passed a Degree (Law/Bill)  which allows the Italian Hotel to issue a Future Stay Credit Voucher (FSV) instead of the reimburment of the charged funds.  The Voucher must be valid for 12 months from the date of previewed arrival. The FSV can be used for a third party guest. The FSV can be ONLY redeemed through the Official Web Site of the Hotel. We have extended the validity time of the FSV up to 31/10/2021.

If your booking was made via an online travel agent or other third-party travel professional, you should contact the booking provider to make amendments at least che financial charge was made by the Hotel.

We shall update this page as soon we have relevant info to share with you, including re-opening of museums, galleries, tourist services, etc.

We continue to monitor the evolving situation of COVID-19 closely and are following the direction of the World Health Organization and relevant local health and government authorities. We recognise that these are challenging times and whenever you are ready to travel, our colleagues look forward to welcoming you.

Filippo Polo

Hotel Manager